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Bukit Tinggi Medical Centre
Bukit Tinggi Medical Centre (BTMC) is part of the Ramsay Sime Darby Healthcare (RSDH), a joint venture between Ramsay Health Care, Australia and Sime Darby, Malaysia.
As a Tertiary Care Hospital, we focus on delivering quality and affordable healthcare while keeping in line with the RSDH core value - People Caring for People.
Admission and Discharge
Our pre-admission visits are designed to ensure that patients due to be admitted to our hospitals are fully prepared and informed about their upcoming hospital stay. These visits provide a friendly opportunity to speak with our team, raise any concerns, and discuss the possible outcomes of your scheduled procedure.
International Patients
At Bukit Tinggi Medical Centre, we recognise that offering exceptional healthcare means responding to a patient as an individual. Dedication to personalised patient care is vital when it comes to meeting the needs of our international patients.
Understanding often complex health conditions can be challenging. We know that receiving your healthcare in an international setting can add to that challenge. That is why at Bukit Tinggi Medical Centre, we have a dedicated team here to help.
People Caring For People
Ramsay Health Care's slogan "People Caring for People" was developed over 25 years ago and has become synonymous with how we operate our business. We recognise that we operate in an industry where "care" is not just a value statement but a critical part of the way we must go about our daily operations to meet the expectations of our customers - our patients and staff.
Initiatives to Improve Your Care
Net Promoter Score
Net Promoter Score surveys help us understand how well we meet patient expectations and identify areas needing improvement.
The RSDH Rule for Patient Safety
The Ramsay Sime Darby Health Care (RSDH) Rule is about keeping patients safe by partnering with you and your family in care. Our commitment to providing excellent care to our patients is by focusing on your safety.
Speak Up for Patient Safety
The Ramsay Rule was created to help keep our patients safe while in care. The initiative is based on Ryan’s Rule (developed by Queensland Health) and elements of the REACH program (developed by the Clinical Excellence Commission).