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Covid 19 FAQ

CORONAVIRUS INFORMATION

  1. Overview
  2. Information for Patients
  3. Information for Visitors
  4. Frequently Asked Questions (FAQ)
  5. COVID-19- Wellness and Wisdom Guide

OVERVIEW

Bukit Tinggi Medical Center (BTMC) is committed to providing, and sustaining a safe, healthy and conducive environment through this unprecedented situation. In the true spirit of “People Caring for People”, our key focus at BTMC continues to be prioritising the well-being of our staff, doctors, and patients.

INFORMATION FOR PATIENTS

Our hospital is open as usual, for anyone who needs medical attention. However, when you come to the hospital you will see that we have strict screening procedures in place.

You will be required to complete a Health Declaration Form that informs us that you are healthy and safe to enter the hospital. At the same time, we will do a temperature check to ensure that you do not have fever. We also check our doctors and staff every day.

Hand sanitisers are located throughout the hospital and all our eateries offer take away services. Seating is separated in the clinic areas and other parts of the hospital to ensure that safe distances are maintained as per the MOH guidelines.

These measures are designed to ensure that we are not bringing carriers of Covid-19 infections into the hospital and to ensure that you, your loved ones and our staff are as safe as possible during this period.

INFORMATION FOR VISITORS

We are asking for your understanding that you consider not visiting the hospital unless you are an immediate family member or carer of the patient. The requirement for social distancing has resulted in a decision to limit the number of visitors to our facilities.

We have a strict visitor policy at all the hospital that is in line with the Government’s Movement Control Order as follows:

  1. Bukit Tinggi Medical Centre
    1. Inpatient Visitors
      1. Only 1 visitor will be allowed (completed 2 doses)
      2. Only 1 carer per patient at any one time will be allowed for paediatric and critically ill patients
      3. Where an inpatient requires a permanent carer, it will be allowed
      4. Visiting hours: 6.00PM – 8.00PM
    2. Outpatient Visitors

1 carer per patient will be permitted for outpatient attendance EXCEPT for patients who require assistance.

FREQUENTLY ASKED QUESTIONS

  1. Is BTMC still open?
    BTMC is open and operating as usual. We accept patient appointments and surgical operations and procedures are conducted as per usual.
  2. Is BTMC allowing visitors?
    There is nothing more important than yours and your families’ health. That is our priority too, and to protect all our patients, and staff, BTMC have made some changes while there is a threat of COVID-19 transmission. These changes include a new visitors’ policy in line with the government’s Movement Control Order.
  3. Are the hospitals doing COVID-19 tests?
    Yes. The hospital has a dedicated station located at ER department. The test is a RT-PCR test and you will be able to obtain the results within 24-48 hours.
    For further information you may contact: +603 3884 3884
  4. Is BTMC providing medication delivery to home?
    Yes, we do. The hospital offers Home Medication Delivery or Pick Up Services for our own hospital patients only. New patients are not eligible for this service. We provide free delivery to homes within a 10 km radius, as part of our commitment to delivering high-quality personalised care to our patients. For more information, kindly contact our hospital pharmacy at: +603 3884 3549 (Mon – Fri, 9 am – 5 pm)
  5. Further Information
    Please check the government website at http://www.moh.gov.my/index.php/pages/view/2274 for the latest details on COVID-19.